Refund Policy

This policy covers payments you make to Yuplify for a paid plan — Pro (PKR 2,500 / US$8 a month) and Business. It sits alongside our Terms of Service.

The Starter plan is free forever, so there is nothing to refund on it. You can build and run a store on Starter for as long as you like before paying for anything.

If you're not satisfied with a paid plan, contact our support team within 7 days of your payment and we will refund that payment in full.

• It applies to every paid plan, whether you pay monthly or yearly.
• The 7 days are counted from the date of the payment you're asking us to refund.
• You don't have to prove anything went wrong. Telling us the plan isn't right for you is enough, though we'd welcome hearing why.

Once 7 days have passed, a payment is no longer refundable and we don't give refunds or credit for the unused part of a billing period.

You can still cancel at any time. There are no long-term contracts and no cancellation fee: cancel from your dashboard and you keep your plan until the end of the period you've already paid for.

Paid plans renew automatically at the end of each billing period, monthly or yearly, until you cancel. To avoid being charged for the next period, cancel from your dashboard before the renewal date.

If a renewal goes through that you didn't want, the same guarantee applies: tell us within 7 days of that renewal payment and we'll refund it.

If you were charged twice for the same period, charged after you cancelled, or charged an amount that doesn't match your plan, tell us and we'll put it right. Mistakes like these are corrected whenever you report them, not only within the 7-day window.

1. 1Write to usEmail support@yuplify.com from the address on your Yuplify account, or message us on WhatsApp.
2. 2Tell us which paymentInclude your store name or store address and the date of the payment you want refunded.
3. 3We send it backIf the payment is within 7 days, we refund it in full to the method you paid with.

If you're thinking of disputing a charge with your bank, please write to us first. A refund from us is usually quicker than a bank dispute.

Refunds go back to the original payment method. We can't send a refund to a different card or account, or pay it out in cash.

• Pro subscriptions are billed through Paddle, our payment partner, so Paddle's name appears on your receipt and card statement, and the refund reaches you through Paddle.
• The refund is made in the currency you were charged in. If your bank converted the payment, the amount you see may differ slightly because of its exchange rate and fees, which we don't control.
• How long the money takes to show up depends on your bank or card issuer. It is usually within 5 to 10 business days of us issuing the refund.

When a payment is refunded, the plan it paid for ends and your store moves to the free Starter plan.

• Your store stays live.
• Pro-only features, such as SEO settings, the announcement bar and your custom home layout, stop showing on your storefront.
• Your Pro settings are kept, so they come back if you upgrade again.

See what each plan includes.

This policy is about what you pay Yuplify for your plan. It does not cover things you buy from an online store that runs on Yuplify.

Each store is an independent business. It sets its own return and refund policy and takes payment itself, by cash on delivery or through its own payment account. Yuplify never holds that money, so we can't refund an order. If you bought something from a Yuplify-powered store, please contact that store directly using the details on its website.

We may update this policy from time to time. The date at the top of the page shows when it last changed, and a payment is covered by the policy that was in place on the day you made it.

Questions about a charge or a refund? Write to support@yuplify.com or call +92 316 2532723.